Contact
Talk to a person at Herd
Herd is a small UK team, so the reply comes from someone who works on the product. We answer by email. There is no phone line, no live chat and no ticket number to quote back at us.
Who to write to
Five addresses, and what each one is for
Writing to the right mailbox is the fastest thing you can do. Every one of these is read by the team, not by an autoresponder.
- General questions and saleshello@herduk.co.uk
- Anything about what Herd does, whether it fits how you work, or which plan makes sense. If you are not sure who to write to, use this one.
- Help with your accountsupport@herduk.co.uk
- Something is not working, a connection has dropped, a post did not publish, an invoice will not send. Say what you were doing and what happened instead.
- Payments, invoices and refundsbilling@herduk.co.uk
- Subscription charges, VAT receipts, the 14-day cooling-off period and anything else about money moving in or out of your Herd account.
- Legal and data protectionlegal@herduk.co.uk
- Terms, the privacy notice, data processing agreements and data subject requests. Handled by Herd UK Ltd, registered in England and Wales.
- Security reportssecurity@herduk.co.uk
- Found a vulnerability, or think an account has been misused. Write here rather than posting it publicly and we will come back to you.
Faster than an email
Before you write
Three pages answer most of what lands in the inbox, and they answer it now rather than tomorrow.
- Read the FAQPlans, limits, what happens on the free plan, what Herd deliberately does not do. Grouped by creator, brand and agency.
- Check the pricing pageEvery plan in pounds, the annual discount, the storage add-on and the fees. Nothing is quote-only.
- Go to supportThe common tasks, where each one is answered, and what to do about a payment or a refund.
Send a message
Write to us here instead
If you would rather not open your mail client, this form does the same thing. It reaches the same team and the reply comes back by email.
Tell us which side of a deal you are on and we can skip a round of questions. A creator asking about invoices and an agency asking about commission get quite different answers.
Already using Herd and stuck on something specific. The support page lists the common tasks and where each one is handled.
Put the whole thing in one place
Content, deals, contracts, invoices and payments, in pounds, on one login. Creators can start free.
14-day cooling-off period on every paid plan.